3D Printer Field Service Technician

vor 3 Wochen

Berlin, Berlin, Deutschland Formlabs GmbH Vollzeit
Job Title: 3D Printer Field Service Technician

We are seeking a highly skilled and experienced 3D Printer Field Service Technician to join our team at Formlabs GmbH. As a key member of our Services team, you will be responsible for resolving technical issues, investigating machine errors, and evaluating printer logs on and off-site.

Key Responsibilities:
  • Perform on-site 3D printer installations, on-boarding, training, repairs, and maintenance for partners and customers in the field
  • Technically support our partners and customers in resolving issues with their 3D printers by email and phone
  • Collaborate with our global engineering team to solve technical issues
  • Help partners deliver outstanding service to their customers
Requirements:
  • Fluency in German and English
  • Degree or working experience in Mechatronics or a similar field
  • Ability to quickly resolve technical issues, troubleshoot, test, and repair hardware
  • Valid driving license
  • Excellent communication and interpersonal skills
  • Ability to autonomously manage your time and workload
  • Prioritization of field visits according to business needs
Preferred Skills:
  • Previous experience as a Field Service Technician
  • Experience with Additive Manufacturing
  • B2B service experience
  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment
About Formlabs:

Formlabs is the industry-leading maker of desktop 3D printers. We are expanding access to digital fabrication, so anyone can make anything.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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