Head of Business Process Excellence and Transformation

Vor 5 Tagen

BadenBaden, Baden-Württemberg, Deutschland Freudenberg Business Services KG Vollzeit
About the Role

We are seeking a visionary leader to join our team as the Head of Business Process Excellence and Transformation at Freudenberg Business Services KG. This is a unique opportunity to shape the future of our Shared Service Center (SSC) organization by supporting the optimization of processes across Finance, Purchasing, HR, and more.

Key Responsibilities
  • Strategic Development: Lead the ongoing development of our SSC, enhancing efficiency, quality, growth, and compliance to support business unit needs.
  • Service Integration: Build the processes and structures needed to expand shared services across the Freudenberg Group, becoming the go-to partner for our internal clients.
  • Leadership: Oversee the delivery of high-quality transactional services, ensuring alignment with internal guidelines and Service Level Agreements (SLAs).
  • Stakeholder Management: Serve as a key contact for internal business partners, managing relationships and ensuring effective service delivery.
  • Process Management: Establish a governance framework for continuous process improvement, focusing on simplification, standardization, and digitalization.
  • Cross-Functional Coordination: Collaborate with various departments to deliver best-in-class services and support.
  • Project Management: Lead strategic projects to optimize organizational structure and enhance service delivery.
Requirements
  • Educational Background: Degree in economics, finance, or a related field.
  • Shared Services Expertise: Proven experience in developing and managing global business or shared services, with a focus on transformation and integration.
  • Leadership Experience: Demonstrated success in leading teams and driving organizational change.
  • Strategic and Operational Acumen: Ability to balance strategic vision with operational execution.
  • Process Improvement: Skilled in process improvement frameworks, including governance, standardization, and digitalization.
  • Language Skills: Fluency in German and English, with strong communication skills.
  • Emotional Intelligence: High level of empathy and ability to build trust-based relationships with stakeholders.
  • Travel: Passionate for navigating and working on diverse teams; travel is 50- 60% and international.
  • Nice to Have: Black Belt Certification: A plus for those experienced in process improvement methodologies.

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