Onsite Technical Support Specialist
vor 4 Wochen
Cpl Czech Republic is a leading talent solutions organisation providing a range of services across the full talent spectrum. We are currently seeking a skilled Technical Support Specialist to join our team in various locations across Europe.
Key Responsibilities:
- Provide maintenance and support services for applications and operating systems
- Gather extensive diagnostic information, analyse problems, and resolve issues related to end-user computing (EUC) devices
- Provide advice, training, and corrections to users and create documentation
- Investigate and resolve problems affecting EUC devices, peripherals, and installed software
- Monitor and address performance-related issues
Requirements:
- Experience in a customer-focused end-user support function covering EUC and software/OS installations and support
- Proficiency in incident resolution, requests, changes, and problem-solving activities delivered within agreed service level agreements (SLAs)
- Experience with Windows 7 and 10 using System Centre Configuration Manager
- Provide EUC activities as part of TAF scope under onsite services
- German and English language proficiency
What We Offer:
A permanent contract, a friendly atmosphere, training opportunities, and career growth. Salary starting from Eur gross/year, work permit necessary.
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