Technical Documentation Specialist
vor 2 Wochen
We are a pioneering AI-driven company revolutionising supply chain efficiency, transparency, and resilience for our clients. Our platform enables predictive insights into risks and disruptions worldwide, facilitating sustainable supply chains and mitigating setbacks.
Your MissionAs a Technical Documentation Manager in our Customer Success team, you will be responsible for developing and implementing documentation strategies, creating high-quality content, and ensuring alignment with product releases and updates.
Key Responsibilities- Develop documentation strategy, roadmaps, and define documentation standards, processes, and best practices
- Create, edit, and maintain documentation multimedia content (videos, tutorials, FAQs)
- Ensure documentation is optimized for accessibility, user experience, and SEO
- Work closely with product managers, developers, and QA teams to understand product functionality and gather requirements
- Liaise with customer support and sales teams to gather feedback on documentation effectiveness and identify areas for improvement
- Regularly audit and update documentation and implement feedback loops with internal teams to continuously improve the documentation's quality
- Min. 2+ years of proven experience in technical writing or documentation management, preferably within a SaaS or software development environment
- Exceptional writing, editing, and communication skills, with a strong attention to detail
- Experience with Confluence, Swagger, Git, and CMS platforms
- Familiarity with Agile development processes and continuous integration workflows
- Proficiency in API documentation, system architecture documentation, and integration guides
- Ability to manage multiple projects simultaneously
- Professional level of English, any additional European language is advantageous
- Valid work-permit for the EU
- Competitive Compensation and Benefits: We recognize and reward talent. In line with Austrian law, we are required to state the minimum salary as per the collective agreement, which is EUR 3,077 per month. However, the actual salary will be adjusted based on your qualifications, experience, and the specific role.
- Inclusive and Supportive Work Environment: Join a dynamic team in a welcoming and inclusive atmosphere. We celebrate diversity and are committed to fostering a workplace where all backgrounds, identities, and experiences are valued. Your voice is important here.
- Work-Life Balance: Your well-being matters. Enjoy flexible working hours and options for working from home to promote a healthy balance between your professional and personal life.
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