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Senior Customer Support Specialist

vor 2 Monaten


Munich, Bayern, Deutschland Agile Robots SE Vollzeit

**About Agile Robots SE**

We are a leading international high-tech company based in Germany, with a strong presence in the global market. Our mission is to bridge the gap between artificial intelligence and robotics by developing innovative systems that combine cutting-edge force-moment-sensing and world-leading image-processing technology.

**Our Vision**

We aim to revolutionize the industry by creating systems that are not only intelligent but also adaptable and responsive to real-world scenarios. Our team of experts is dedicated to pushing the boundaries of what is possible with robotics and AI.

**Job Summary**

We are seeking a highly skilled Senior Customer Support Engineer to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our customers, resolving complex issues, and ensuring that our products meet the highest standards of quality and performance.

**Key Responsibilities**

  • Provide technical support to customers via phone, email, and other communication channels
  • Resolve complex technical issues and provide solutions to customers
  • Collaborate with cross-functional teams to identify and resolve product issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with the latest industry trends and technologies

**Requirements**

  • Strong technical background in robotics, AI, or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills
  • Proficiency in English language