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Software Support Specialist

vor 2 Monaten


Saarbrücken, Saarland, Deutschland imc information multimedia communication Vollzeit
About the Role

We are seeking a highly skilled Software Support Specialist to join our team at imc information multimedia communication. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Become the primary point of contact for our clients in the German-speaking region, handling all inquiries and requests in a timely and professional manner.
  • Manage and resolve customer service requests in Jira, ensuring prompt and effective resolution of issues.
  • Provide expert guidance and support to clients on the use and configuration of our software products.
  • Analyze and troubleshoot reported issues and software errors, working closely with our development team to resolve complex problems.
  • Coordinate and plan patch releases, ensuring seamless updates to our software applications.
  • Contribute to the creation and maintenance of our knowledge base, documenting best practices and solutions for our clients.
Requirements
  • Relevant degree in Computer Science or a related field, or equivalent experience.
  • Previous experience in technical support, customer service, or a similar role with client interaction.
  • Strong technical understanding and ability to navigate complex application environments.
  • Passion for applying and explaining complex software concepts, and a willingness to learn and grow with our team.
  • Excellent communication skills, with fluency in German and English.
  • Experience with web hosting, SQL, HTML, CSS, JavaScript, and Java is a plus.
About imc information multimedia communication

At imc, we empower people through digital education. Our mission is to provide innovative, effective, and engaging training solutions to businesses, institutions, and individuals worldwide.

As a leading provider of digital training solutions, we work closely with our clients to design and implement tailored training strategies that meet their unique needs. Our team of experts in training strategy, learning technologies, and e-learning content work together to deliver comprehensive and customized solutions that drive results.

With over 5 million users worldwide, we are committed to helping individuals and organizations succeed in their professional endeavors. Join us in shaping the future of digital education and making a meaningful impact on people's lives.