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Customer Service Representative

vor 2 Monaten


Landau an der Isar, Bayern, Deutschland I. K. Hofmann Vollzeit
About I. K. Hofmann

We are a leading international business group with over 20,000 employees in Germany, Austria, England, the Czech Republic, and the USA. Our company values include a strong focus on customer service, quality, and employee development.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in our Call Center. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries via phone and email in English and German
  • Process customer orders, returns, and pickups
  • Provide product information and conduct sales conversations
  • Document customer interactions
Requirements
  • Commercial education or equivalent
  • Excellent language skills in English and German (spoken and written)
  • Proficiency in MS Office and Navision is desirable
  • Experience in customer-facing roles
  • Pleasure in customer consulting
  • Strong customer- and service-oriented mindset
Benefits
  • Employment in an unlimited employment contract
  • Fast and uncomplicated onboarding process
  • Qualification-agnostic entry opportunities
  • Above-average remuneration
  • Salary increase through branch-specific supplements
  • Additional benefits and optional allowances
  • Free personal protective equipment
  • Long-term and location-based job opportunities
  • Chance of takeover by our customers
  • Workplace-based training opportunities
  • Take advantage of our trans-regional Hofmann network
  • Individual guidance and consultation in the application process and customer deployment
  • Occupational medical and safety care