SAP Customer Success Consultant

Vor 6 Tagen

Munich, Bayern, Deutschland LogPoint Vollzeit

About the Role

Logpoint, a global leader in cybersecurity, is seeking a skilled professional to join our dynamic team. We are looking for the best talent, and we are open to locations worldwide.

Job Summary

In this role, you'll be a crucial part of the global Customer Support & Operations team, providing specialized support to enterprise customers using Logpoint's BCS for SAP solution. Your primary focus will be on working closely with clients and their SAP environments, advising and implementing security-related analytics, and configuring and using the SIEM product for these.

Key Responsibilities

  • Collaborate with customers and partners to translate business and security requirements into analytics in the Logpoint SIEM solution, using our BCS for SAP integrations to retrieve logs and telemetry and alert on problematic activity.
  • Take the lead and manage the technical relationship of existing customer accounts using Logpoint SAP solutions, collaborating with the account owners in the Sales team.
  • Learn and master the Logpoint SIEM solution and our SAP integrations and assist customers in solving their SAP security challenges.
  • Play an active role in building, sharing, and anchoring SAP knowledge in Logpoint, and with partners and customers.
  • Maintain high customer satisfaction and enable the customers to get the full value of the Logpoint and SAP solutions.

Your Profile

  • A bachelor's degree or higher in computer science, engineering, or related field.
  • Experience working on customer-facing projects conducting analytics and presenting the findings in a structured and professional manner to the customers.
  • Ability to work independently and proactively contribute to a global team.
  • Understanding of SIEM, Cyber Security, Operating Systems and Networking.
  • Updated knowledge and interest in industry trends and emerging threats.
  • German language skills would be a plus.

Requirements

  • You have worked with SAP in an advisory, architectural, implementation or supporting role and understand various SAP architectures, including SAP ERP, S/4HANA, Netweaver (ABAP and Java) etc.
  • You also have an understanding of the wider field of SAP Security (e.g. Security Notes), and auditing of user and system activity in an SAP system.

Why Join Logpoint

  • The chance to be a change-maker and innovate in the cybersecurity industry.
  • The unique opportunity to join a European cybersecurity powerhouse with a global impact.
  • Remote work options and flexible working hours, promote a healthy work-life balance.
  • Celebration of accomplishments, both big and small, fostering a sense of achievement and camaraderie.

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