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Service Assistant
vor 2 Monaten
About the Role
We are seeking a highly motivated and organized Service Assistant to join our team at Porsche Niederlassung Hamburg GmbH. As a Service Assistant, you will be responsible for providing exceptional customer service, managing service appointments, and ensuring a seamless customer experience.
Key Responsibilities
- Represent the Porsche brand and provide a warm welcome to customers and guests
- Coordinate service appointments and provide information on service offerings and promotions
- Plan and manage service schedules and customer mobility
- Manage cash transactions and prepare customer and vehicle data
- Coordinate with service advisors and technicians to ensure smooth service operations
- Prepare and process customer and vehicle documents
- Communicate with insurance companies and process claims
- Explain service charges and prepare service invoices
- Prepare vehicle documents for customer pickup
- Prepare customer feedback reports
Requirements
- A completed education in automotive sales or a related field
- Previous experience in the automotive industry, preferably in after-sales
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks
- Proficiency in German and English
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to Porsche training and development programs
- Corporate benefits and perks
