Customer Service Sales Representative

Vor 5 Tagen

Hamburg, Hamburg, Deutschland VSE Aviation Vollzeit
Job Summary

The Sales Representative is responsible for selling VSE Aviation products by identifying leads, educating prospects on products through customer communications, trainings, building relationships, and providing customers with exceptional support. The Sales Representative will serve as a first point of contact between the customer and our business.

Key Responsibilities
  • Sales Activities
    • Perform sales activities such as timely submission of quotes, order management, on-time shipping of products and related after-sales activities.
    • Maintain existing program business levels as well as identify new business opportunities.
  • Customer Communication
    • Communicate with customers to provide information about products and services.
    • Enter customer orders into the ERP system and ensure the order is executed to meet customer expectations.
  • Record Keeping and Reporting
    • Keep records of customer interactions or transactions; record details of inquiries, complaints, or comments, as well as actions taken.
    • Submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual territory analyses.
  • Problem Resolution and Escalation
    • Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Account Management
    • Service existing accounts, obtain orders, and establish new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors.
    • Participate in customer visits, including relevant internal participants as needed.
  • Relationship Building
    • Establish and maintain a trusting, positive, and profitable relationship between the customer(s) and the Company.
  • Support to Other Departments
    • Provide support for other departments with accurate and timely information to ensure customer expectations are met in an effective and professional manner.
  • Estimating and Reporting
    • Prepare, review, and present estimates, including different pricing options, detailed letters, and reports.
    • Routinely follow up on open opportunities.
  • Cross-Selling and Upselling
    • Cultivate customer relationships and proactively create new opportunities by cross and upselling.
Requirements
  • Education
    • High school diploma or equivalent degree.
  • Experience
    • 2-3 years of relevant/technical work experience.
  • Skills
    • Proficient using various software, applications, and programs, including Microsoft Office programs (Excel, PowerPoint, and Word).
    • Ability to function in a diverse, fast-paced service environment, while maintaining a positive and proactive approach to a multitude of issues and challenges.
    • Reputable communicator through oral and written skills with customers, peers, and management.
    • Ability to work independently or with others in a collaborative team environment.
    • Ability to build effective working relationships with co-workers and customers.
  • Preferred Requirements
    • Associate degree.
    • 4+ years of relevant work experience.
    • Quantum Control ERP experience or related aviation information system experience.
    • 4+ years of experience in the sales, customer service, and/or aviation industry.
    • Experience with U.S. Export Rules and regulations.
    • Technical knowledge of aircraft components preferably touching on MROs, aviation distribution, or similar environments.

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