Customer Service Consultant for Mercedes-Benz BKK

Vor 6 Tagen

Sindelfingen, Baden-Württemberg, Deutschland Mercedes-Benz Vollzeit
Position Overview

Mercedes-Benz Group AG stands as a leader in the automotive industry, recognized globally for its premium and luxury vehicles. Our dedication to societal and environmental responsibilities shapes our operations, aiming to enhance the world through innovative technology.

About Mercedes-Benz BKK

Mercedes-Benz BKK serves as the exclusive health insurance provider for employees of Mercedes-Benz and Daimler Truck, catering to over insured individuals across Germany. We pride ourselves on being the largest company-related health insurance fund in the country.

Role Description

We are seeking a full-time, permanent Customer Service Consultant for our customer center in Neu-Ulm. This role involves:

  • Providing comprehensive and empathetic guidance on various benefits and insurance matters.
  • Delivering knowledgeable and supportive advice to policyholders.
  • Engaging in member acquisition and retention through effective customer interactions.
Qualifications

The ideal candidate will possess:

  • A background as a trained social insurance clerk (general health insurance), preferably with experience in personal customer advisory roles.
  • Excellent communication and advisory skills.
  • A strong customer-oriented mindset coupled with enthusiasm.
  • Problem-solving abilities and independent thinking.
  • A collaborative spirit, positive demeanor, and a proactive approach.
  • Robust digital competencies and IT knowledge.

We look forward to welcoming a dedicated professional who shares our commitment to excellence in customer service.

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