Customer Care
Vor 6 Tagen
About Mytheresa
Mytheresa is a dynamic and international team that celebrates innovation and creativity in the luxury fashion industry. We are a global company with a strong presence in Europe, and we are committed to delivering exceptional customer experiences.
Our Customer Care Team
We are a multilingual team that speaks over 15 languages and is available 24/7 to our customers in over 130 countries. We are passionate about providing personalized support and exceeding our customers' expectations.
Your Role
We are seeking a highly motivated and customer-focused Customer Care & Fashion Advisor to join our team in Munich or Barcelona. As a Customer Care & Fashion Advisor, you will be responsible for:
- Providing individualized support and guidance to our international customers throughout the ordering process
- Responding to customer inquiries via email and phone
- Offering expert advice on key pieces and complete looks for the current season
- Collecting customer feedback to continuously improve the customer experience
- Collaborating closely with the Payment, Warehouse, and Shipping teams
Your Qualifications
To be successful in this role, you will need:
- Excellent German language skills and English language skills in writing and speaking
- Previous experience in customer service or a related field with customer interaction
- Strong communication skills and problem-solving abilities
- Initiative, organizational skills, and good time management
- Familiarity with MS Office
- Attention to detail when handling customer data
About the Role
This is a full-time position that requires a strong commitment to delivering exceptional customer experiences. If you are passionate about luxury fashion and customer service, we encourage you to apply.
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