Customer Care

Vor 6 Tagen


Mönchengladbach, Nordrhein-Westfalen, Deutschland Mytheresa Vollzeit

About Mytheresa

Mytheresa is a dynamic and international team that celebrates innovation and creativity in the luxury fashion industry. We are a global company with a strong presence in Europe, and we are committed to delivering exceptional customer experiences.

Our Customer Care Team

We are a multilingual team that speaks over 15 languages and is available 24/7 to our customers in over 130 countries. We are passionate about providing personalized support and exceeding our customers' expectations.

Your Role

We are seeking a highly motivated and customer-focused Customer Care & Fashion Advisor to join our team in Munich or Barcelona. As a Customer Care & Fashion Advisor, you will be responsible for:

  • Providing individualized support and guidance to our international customers throughout the ordering process
  • Responding to customer inquiries via email and phone
  • Offering expert advice on key pieces and complete looks for the current season
  • Collecting customer feedback to continuously improve the customer experience
  • Collaborating closely with the Payment, Warehouse, and Shipping teams

Your Qualifications

To be successful in this role, you will need:

  • Excellent German language skills and English language skills in writing and speaking
  • Previous experience in customer service or a related field with customer interaction
  • Strong communication skills and problem-solving abilities
  • Initiative, organizational skills, and good time management
  • Familiarity with MS Office
  • Attention to detail when handling customer data

About the Role

This is a full-time position that requires a strong commitment to delivering exceptional customer experiences. If you are passionate about luxury fashion and customer service, we encourage you to apply.



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