Customer Service Capacity Planner
vor 2 Monaten
We are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the efficient and reliable delivery of customer service operations.
Key Responsibilities- Manage the Global Outsourcing (GO) capacity planning for Europe Network by working closely with partner network to manage the long-term/short-term capacity planning processes for GO.
- Build optimal contact volume allocation plan for the outsourcing partner network by managing trade-offs between quality, productivity, and cost.
- Mitigate capacity risks by clearly communicating, managing and tracking dependencies to appropriate stakeholders across multiple sites and geographies.
- Manage the reporting and analysis of daily, weekly, and monthly reporting of key performance indicators for Europe GO.
- Participate in global customer service initiatives and project roll outs to cater to growing business needs including automation and standardisation projects.
- Experience in Capacity Planning or related field
- Experience in business or financial analysis experience
- Advanced Excel and big data experience
- Excellent communication (verbal and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams.
- Proven problem solving skills, project management skills, attention to detail, and exceptional organizational skills
- Bachelor's degree in mathematics, statistics, computer science, engineering, economics or related field
- Operations research or BPO experience
- Experience working with supply chain planning or customer service planning function/tools.
- Programming experience is a plus to automate tools whenever appropriate
- Lean-Six Sigma Black Belt
- Ability to deal with ambiguity and competing objectives in a fast-paced environment while delivering results
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Customer Service Capacity Planner
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Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleAmazon CS Berlin GmbH - C25 is seeking a highly skilled Capacity Planner to join our Global Outsourcing team. As a Capacity Planner, you will be responsible for managing the Global Outsourcing capacity planning for Europe Network by working closely with partner networks to manage long-term and short-term capacity planning processes.Key...
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Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning for Europe Network by...
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Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planner to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in driving the performance bar and delivering exceptional customer experiences.Key ResponsibilitiesManage the Global Outsourcing capacity planning for...
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Berlin, Berlin, Deutschland Amazon CS Berlin GmbH - C25 VollzeitAbout the RoleWe are seeking an exceptional Capacity Planning Specialist to join our team at Amazon CS Berlin GmbH - C25. As a key member of our Global Outsourcing Capacity Planning team, you will play a critical role in ensuring the scalability and efficiency of our customer service network.Key ResponsibilitiesManage the Global Outsourcing capacity planning...
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