IT Service Desk Specialist
Vor 5 Tagen
We are seeking a highly motivated and skilled IT Service Desk Specialist to join our team at L&W CONSOLIDATION GmbH. As a key member of our IT department, you will be responsible for providing top-notch support to our internal customers and IT colleagues.
Key Responsibilities:- First-Level Support: Receive and process service desk requests in a timely and efficient manner.
- Request Prioritization: Utilize tools to prioritize and escalate requests to the System Management and Application Development teams.
- Problem Resolution: Troubleshoot and resolve issues via remote support, phone, or video call, as well as on-site at our location.
- Knowledge Base Development: Create and maintain a knowledge base for internal customers and IT staff.
- Team Support: Assist System Administrators and Software Developers as needed.
- Education: Completed education in the field of IT or equivalent qualification.
- Experience: First-hand experience in the IT field, preferably in a service desk role.
- Passion for IT: A genuine passion for IT and a desire to communicate effectively with colleagues.
- Strong Communication Skills: Excellent communication skills, high level of service-mindedness, and a solution-oriented approach.
- Long-term Perspective: A stable and secure position in a financially sound company.
- Competitive Compensation: An attractive salary package.
- Autonomy and Responsibility: Meaningful tasks and short decision-making processes.
- Collaborative Team Environment: A friendly and supportive team atmosphere.
- Corporate Benefits: Comprehensive benefits package.
- Job Security: A secure and stable work environment.
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