Senior Support Specialist

vor 4 Wochen

Tutzing, Bayern, Deutschland Lobster Holding GmbH Vollzeit
Position Overview:

This is a vacancy for a hybrid/on-site role at our company. We encourage applications from all qualified candidates, regardless of gender identity.

We are seeking an experienced Senior Support Engineer to join our Run-Time support team that ensures all critical services of our Intelligent Data Platform are up and running. In this pivotal role, you will be instrumental in resolving high-level technical challenges affecting product services and improving product reliability.
Key responsibilities include:

You'll get to take ownership of:
  • Supporting customers to promptly bring crashed systems back to live
  • Investigating the reasons why a system has run into OutOfMemory or crashed and provide customers with solutions to prevent it from happening again
  • Troubleshooting system performance and SMB communication issues
  • Providing settings to fix any security issues from customer pentest results
  • Engaging directly with customers and assisting them with system/network configuration issues
  • Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides
We'd love to meet someone with:
  • Strong technical background with at least 3 years of experience resolving Level 2-3 incidents
  • Good knowledge of common networking protocols and key network operation activities
  • Solid knowledge of Windows and/or Linux operating systems
  • Knowledge of some of the following databases: PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, and DB2, would be helpful
  • Ability to handle stressful situations efficiently and stay professional when troubleshooting an incident and investigating underlying issues
  • German speaking and writing skills at a C1 level and sufficient English level are required.
You can look forward to:
  • State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing
  • Subsidised lunches in our in-house restaurant
  • A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike
  • Opportunity to work flexibly from home
  • Team get-togethers every Thursday with refreshments
  • A Company Pension Plan (bAV)
  • 30 vacation days a year

Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions.About usLobster is on a mission to connect people and data, empowering organisations to fully harness the power of their information. Our Intelligent Data Platform unravels data integration challenges, streamlines management processes, and provides cutting-edge supply chain solutions.

We are a company that values innovation, collaboration, and customer satisfaction. If you are passionate about technology and customer support, we encourage you to apply for this exciting opportunity.

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