Technical Support Specialist

vor 2 Monaten

Tutzing, Deutschland Lobster Holding GmbH Vollzeit

**Position Overview**:
As we expand, we are seeking an experienced **Technical Support Specialist (M/F/x)** to join our Application Support team that is enabling seamless connections between customer databases & systems and the Lobster Intelligent Data Platform. In this pivotal role, you will be instrumental in addressing complex technical issues and improving customer retention and product reliability.
Ready to make an impact?

**You’ll get to take ownership of**:

- Helping to establish connections between customer databases, web services and systems like SAP, EDI and Lobster Intelligent Data Platform
- Analysing and diagnosing the reliability of connections between systems by reviewing log files using Postman or Wireshark
- Engaging directly with customers to explain complex issues around integrations, database connections, and communication protocols
- Troubleshooting and leading the resolution of incidents around AS2 and HTTP protocols, ensuring quick and effective recovery
- Supporting the setup and maintenance of Public Key Infrastructures (PKI)
- Creating and updating technical documentation, such as internal knowledge base and troubleshooting guides

**We’d love to meet someone with**:

- Solid technical background with at least 2 years of proven experience resolving Level 2 (complex) technical issues
- Versatile skills in administrating databases, including setting up JDBC connections for at least a few databases like PostgreSQL, Oracle, MSSQL, MySQL, MongoDB, MariaDB, DB2
- Good knowledge of web services communication models and protocols, such as HTTP, AS2 and related certificates
- Experience in handling encryption technologies, digital certificates and implementing signature processes for authentication and data integrity
- German speaking and writing skills at a C1 level and sufficient English level are highly welcomed
- An ability to read (Java) code to recognise bugs would be a plus.

**You can look forward to**:

- State-of-the-art, spacious offices with a view of Lake Starnberg in Tutzing
- Subsidised lunches in our in-house restaurant
- A cycling package through our partnership with JobRad, plus additional cash incentives if you commute regularly by bike
- Opportunity to work flexibly from home
- Team get-togethers every Thursday with refreshments
- A Company Pension Plan (bAV)
- 30 vacation days a year
- Lobster is an equal opportunity employer. We are committed to fostering a diverse and inclusive environment where empathy and respect guide our interactions._

**About us**:
Lobster is on a mission to connect people and data, empowering organisations to fully harness the power of their information. Our Intelligent Data Platform unravels data integration challenges, streamlines management processes, and provides cutting-edge supply chain solutions.

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