Luxury Brands Store Experience Evaluator

vor 3 Wochen


Berlin, Berlin, Deutschland CXG Vollzeit
Job Title: Luxury Brands Store Experience Evaluator

We are seeking a passionate and dedicated individual to join our team as a Luxury Brands Store Experience Evaluator. In this role, you will be responsible for evaluating the customer experience of luxury brands across various touchpoints, including stores, customer service, and websites.

Key Responsibilities:

  • Visit assigned luxury-premium brands stores and other touchpoints to evaluate the customer experience.
  • Perform missions behaving as a normal client and never revealing your role.
  • Follow assigned scenarios and guidelines.
  • Paying attention to the Sales Advisors' attitude and behavior.
  • Filling in and submitting an online questionnaire.

Requirements:

  • Passion for the luxury and/or fashion industry and/or shopping.
  • Good communication and interpersonal skills.
  • Strong critical thinking skills.
  • Detail-oriented.
  • Ability to work independently and as part of a team.

About CXG:

CXG has been the first choice for brands looking to assess their store performance, improve their customer experience, and build advocacy among luxury consumers. We currently work with over 200 of the world's most prestigious brands in more than 80 countries, helping them transform experiences for meaningful impact, and keep pace with the changing luxury market and the ever-evolving tastes of affluent shoppers in every region.



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