Luxury Brands Store Experience Evaluator

vor 4 Wochen


Berlin, Berlin, Deutschland CXG Vollzeit

Job Title: Luxury Brands Store Experience Evaluator

We are seeking a passionate and dedicated individual to evaluate the customer experience of luxury brands in various touchpoints. As a Luxury Brands Store Experience Evaluator, you will be responsible for assessing the sales advisors' attitude and behavior, and providing valuable insights to our clients.

Responsibilities:

  • Visit luxury-premium brands stores and other touchpoints (customer service, website)
  • Perform the mission behaving as a normal client and never revealing your role
  • Follow the assigned scenario and guidelines
  • Filling in and submitting an online questionnaire

Requirements:

  • Passion for the luxury and/or fashion industry and/or shopping
  • Good communication and interpersonal skills
  • Strong critical thinking skills
  • Detail-oriented
  • Ability to work independently and as part of a team

About CXG: For more than a decade, CXG has been the first choice for brands looking to assess their store performance, improve their customer experience, and build advocacy among luxury consumers. We currently work with over 200 of the world's most prestigious brands in more than 80 countries.



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