IT Service Delivery Manager

vor 1 Monat


Stuttgart, Baden-Württemberg, Deutschland Leadec Management Central Europe BV & Co. KG Vollzeit

{"h1": "IT Service Delivery Manager", "p": "As a key member of our global IT Operations team, you will be responsible for managing and continuously developing our state-of-the-art IT infrastructure from the network to cloud. Your tasks will include taking responsibility for IT Service Management in the first/second level area for cloud service delivery, driving progress by ensuring the quality of ITSM processes, and managing tasks by independently monitoring contract-related and SLA responsibilities. You will also be responsible for recording conscientiously by completing and maintaining documentation for cloud topics and living collaboration by proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery.", "h2": "Your Profile", "ul": [{"li": "Completed studies in computer science, business informatics, or comparable training (e.g., IT specialist (m/f/d) with several years of practical experience)", "li": "Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers", "li": "Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes", "li": "Conversationally fluent English language skills required (min. C1/C2); German language skills are advantageous", "li": "Goal-and solution-oriented way of working as part of a team, analytical approach to challenges, willingness to constantly deal with new technologies"}], "h3": "Your Benefits", "ul": [{"li": "The security of a large, globally active company with high standards for occupational safety", "li": "Structured induction into the new area of responsibility, training and further education opportunities, e.g., via our Leadec Campus", "li": "Attractive remuneration commensurate with qualifications", "li": "30 days vacation entitlement", "li": "Proportionate mobile working and flexible working hours", "li": "Company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use)", "li": "Easy access to company information and news via our employee app"}]



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