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Gucci Luxury Sales Advisor

vor 1 Monat

Metzingen, Baden-Württemberg, Deutschland GG Luxury Goods GmbH Vollzeit

Job Summary

The Gucci Client Advisor & VM Ambassador is responsible for delivering exceptional customer service by meeting individual needs and expectations, while promoting the philosophy and values of the brand. This role requires maintaining visual standards of the store and driving sales goals.

Key Responsibilities

  • Consistently achieve or exceed monthly and seasonal sales goals, enhancing and developing the business.
  • Provide an exceptional customer service experience by exceeding expectations, demonstrating an excellent knowledge of products and Gucci history and heritage.
  • Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
  • Capture meaningful customer data according to Company tools (CRM) for connecting with clients, building relationships, and personalizing future client development opportunities.
  • Work as a team player and partner with fellow colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
  • Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise.

Additional Responsibilities

  • Liaison with the Visual Merchandising team to follow VM guidelines and ensure accurate representation in the store.
  • Work with specific store merchandising, looking for opportunities and adapting VM based on store requirements and architecture.
  • VM support for in-store events, windows, special projects, pop-ups, installations, etc.

Requirements

  • 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting.
  • Proven ability to drive and exceed individual and store results.
  • Proven ability to build lasting relationships with customers and colleagues.
  • Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously.
  • Solid experience in creating windows, interior displays, and space utilization.
  • Proven work experience as a visual merchandiser.
  • Strong organization and follow-up skills are essential.
  • Accuracy and attention to detail needed.
  • Candidate should be team-focused with a desire to collaborate effectively.
  • Ability to work in a fast-moving and dynamic environment.
  • High flexibility and ability to adapt to different customers.
  • Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.