ServiceNow Application Specialist/Developer
Vor 5 Tagen
About the Role
The ZEISS Group is seeking a highly skilled Application Specialist/Developer to join our team. As a key member of our IT department, you will be responsible for designing, developing, and implementing ServiceNow solutions that meet the needs of our business.
Key Responsibilities
- Design and develop ServiceNow applications and modules to support business processes and requirements.
- Implement technical solutions and changes in accordance with agreed-upon requirements, taking into account connected systems, interfaces, and dependencies.
- Ensure the creation of concepts and the execution of developer tests and integration tests as part of solution implementation.
- Ensure the handover of developed solutions to subsequent departments (testing, training, requesters).
- Perform and, if necessary, control support (including hypercare) after production deployment.
- Ensure the creation of content and system documentation.
- Responsible for the execution of individual projects within the IT Service Management Tools.
- Responsible for the execution of sub-projects in projects that affect IT Service Management Tools.
- Ensure the contract- and requirement-compliant operation of the managed applications.
- Ensure trouble-free adjustments (release-upgrade) or changes to productive solutions.
- Ensure system functionality (including interfaces) in the quality environment for non-regression tests.
- Analyze complex errors/ faults, including debugging and error correction, as well as advising Application Specialists on error analysis and correction.
- Analyze and solve faults in 2nd level A and B support (if necessary, control external support analysts).
- Perform (release) upgrades or changes to the productive solution.
About You
We are looking for a candidate with:
- Several years of relevant professional experience in a relevant field (full-stack development) > 3 years.
- Typically, a completed degree in computer science.
- ITIL Foundation Level certification.
- Comprehensive technical/factual knowledge of the managed systems/applications (ServiceNow).
- Comprehensive programming knowledge (JavaScript) in particular object-oriented programming.
- Knowledge of software architectures.
- Solution competence.
- Very good German/English skills in word and writing.
- Analytical thinking.
- Very good understanding ability.
- Systematic problem-solving.
- Teamwork.
- Conflict management.
- Responsibility.
What We Offer
As a member of our team, you will have the opportunity to work on challenging projects, collaborate with experienced professionals, and contribute to the success of the ZEISS Group.
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