Fleet Experience Enhancement Lead

vor 3 Wochen

Munich, Bayern, Deutschland Amazon TA Vollzeit
{"h2": "Job Summary"}

As a Program Manager, Fleet Experience, you will be responsible for leading the development of new products and enhancing existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU. You will work closely with cross-functional teams to define how GFP projects will impact operations and ensure that we have the best end-state product to meet our customers' needs.

Key Responsibilities
  • Analyze and report on customer feedback data to identify areas for improvement and take action to enhance the customer experience.
  • Identify ways to measure and improve performance, such as by establishing key performance indicators (KPIs) and tracking progress.
  • Establish and maintain a close and constant exchange with the DSP experience team to collaborate and learn from each other.
  • Write or contribute to business cases using information acquired from various stakeholders.
  • Prioritize projects with the biggest impact on our business, propose and obtain approval from relevant functional leaders, and schedule resources.
  • Take accountability for project status, ask for help when needed, and escalate issues and problems as necessary.
About the Team

Amazon Logistics (AMZL) is Amazon's Last Mile delivery service, responsible for delivering packages and smiles to households and businesses across the planet. Our Global Fleet & Products team is seeking a Program Manager, Fleet Experience to lead the development of new products and enhance existing ones to improve the experience and productivity of our Delivery Service Partners (DSPs) across the EU.

Basic Qualifications
  • Bachelor's degree in a relevant field.
  • Fluent in both German and English.
  • Proven ability to deliver results through others, including matrix management and stakeholder engagement.
Preferred Qualifications
  • Masters or other post-graduate degree.
  • Proven experience in the logistics industry.
  • Six Sigma degree.
  • PMP Prince 2 certification.
  • Fleet Management experience.

Amazon is an equal opportunities employer. Protecting your privacy and the security of your data is a top priority for Amazon. To learn more about how we collect, use, and transfer the personal data of our candidates, please visit our privacy page.

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