Inland Delivery Senior Coordinator

vor 3 Wochen


Hamburg, Hamburg, Deutschland Hapag-Lloyd AG Vollzeit

We are seeking a highly skilled Inland Delivery Senior Coordinator to join our local Operations unit. This is a unique opportunity to realize the full potential of Hapag-Lloyd's Inland business by providing state-of-the-art Inland operations and services. Our goal is to double our share of container shipments with an inland component to 30% by 2025. To achieve this, we have created the new role of Inland Delivery to enhance our Inland operations and services. Your tasks will be centered around transportation planning, operational management of Inland transports, administering Inland transports, and vendor and customer communication. You will work closely with your Operations colleagues to increase internal efficiencies and provide significantly improved service quality. Become part of our journey towards industry-leading Inland services.

Your key responsibilities will include:

  • Organizing and optimizing daily transport planning in cooperation with our subcontractors and customers.
  • Providing direct customer contact for transport-related challenges, delays, and planning new business in cooperation with sales.
  • Processing received booking amendments and booking confirmations for transport-relevant shipments in import and export.
  • Closely monitoring transport developments, especially in complex situations, and finding the best possible solutions and alternatives for our customers depending on their needs.
  • Working closely with other departments of hinterland logistics, maritime logistics, and operations steering support.
  • Independently clarifying cost differences between orders and transport invoices.
  • Participating in the constant development of new, innovative ideas to continuously advance our high-quality standards.

Your profile should include:

  • Several years of experience in liner shipping and/or forwarding.
  • A high level of customer and service orientation, as well as strong communication skills.
  • A team player with a sense of responsibility and special commitment, and a high level of initiative.
  • Initial experience with customs clearance themes.
  • Proactive, structured, and analytical work style.
  • High interest in digital transformation.
  • Good written and oral German and English skills, and experience working with MS Office tools.
  • Knowledge or experience working with CRM tools.


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