Travel Assistance Specialist

vor 2 Wochen

Köln, Nordrhein-Westfalen, Deutschland ROLAND Assistance GmbH Vollzeit

Überblick über die Aufgaben:

  • Wir suchen einen erfahrenen Krankenversicherungskoordinator, der komplexe Vorgänge zur Reise- und Krankenversicherung bearbeitet, überwacht und steuert.
  • Als Telefonischer Ansprechpartner für medizinische Notfälle bist du erste Ansprechperson und betreust unsere Kunden telefonisch bei medizinischen und technischen Notfällen weltweit.
  • Als Medizinischer Versorgungsmanager stellst du die medizinische Versorgung sicher und leitest notwendige Maßnahmen ein.
  • Als Krankentransportkoordinator organisierst du boden- und luftgebundene Krankenrücktransporte aus dem Ausland.
  • Als Berater für versicherte Leistungen berätst du unsere Kunden zu den versicherten Leistungen und findest gemeinsam mit ihnen geeignete Lösungen.
  • Als Kundenservice-Spezialist bearbeitest du elektronische Wiedervorlagen und Terminakten und begleitest die gesamte Abwicklung der Korrespondenz mit Kunden, Partnern und Dienstleistern.

Was wir von dir erwarten:

  • Abgeschlossene Ausbildung im kaufmännischen, touristischen oder medizinischen Bereich.
  • Praktische Erfahrung in der Telefonie ist ein Plus.
  • Die Arbeit im Schichtdienst – auch Nachtdienste – sind für dich kein Problem.
  • Du hast Freude am Umgang mit Menschen und gestaltest Beziehungen bewusst, aktiv und positiv.
  • Du arbeitest gerne im Team und reagierst besonnen – auch in schwierigen Situationen.
  • Deine Arbeitsweise zeichnet sich durch Gewissenhaftigkeit und Zuverlässigkeit aus.
  • Du verfügst über sichere Deutsch- und Englischkenntnisse und sprichst idealerweise eine weitere Fremdsprache.
  • Du bist bereit, neue Herausforderungen anzunehmen und dich weiterzuentwickeln.

Was wir dir bieten:

  • Mobiles Arbeiten.
  • Flache Hierarchien mit kurzen Entscheidungswegen.
  • Eine leistungsgerechte Vergütung.
  • Umfangreiche Sozialleistungen (betriebliche Altersversorgung, Deutschlandticket, betriebliches Gesundheitsmanagement, eigene Kantine).
  • Interessante und abwechslungsreiche Aufgaben.
  • Eine offene und kollegiale Unternehmens- und Führungskultur.
  • Kontinuierliche Weiterentwicklung.
  • Work-Life-Balance.

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