Business Management Coordinator

vor 3 Wochen

Leipzig, Sachsen, Deutschland Yoummday GmbH Vollzeit

Wir suchen eine Freelance Workforce Manager (m/w/d) für unsere europaweite Expansion. In dieser Rolle wirst du als Schnittstelle zwischen unseren Auftraggebern und unserem Operationsteam agieren und die Einsatzplanung für unsere Talente verantworten.

Deine Aufgaben:

  • Du erstellst Forecasts, um die Einhaltung der definierten KPIs sicherzustellen und übernimmst die projektinterne Kommunikation zur Ressourcenplanung in enger Zusammenarbeit mit den Teamleads, Trainer:innen und Quality Analyst:innen.
  • Du erstellst aussagekräftige Forecasts sowie Reportings, verantwortest die Ursachenanalysen bei Abweichungen und leitest Handlungsempfehlungen ab.
  • Du behältst jederzeit den Überblick über deine Dashboards sowie Performanceanalysen und sicherst somit für alle Beteiligten einen reibungslosen Projektablauf.

Dein Profil:

  • Du verfügst über eine abgeschlossene Ausbildung und Erfahrung im Workforce Management oder der Personaleinsatzplanung.
  • Du kennst sowohl die Bedürfnisse von Auftraggeber:innen als auch Contact Center Agents und bist in der Lage auf Augenhöhe mit beiden Parteien zu agieren.
  • Du bist Excel-Profi, verfügst über ausgeprägte analytische Fähigkeiten und denkst unternehmerisch.

Warum wir?

  • Wir bieten dir die Chance, in einer agilen Umgebung zu arbeiten und deine Fähigkeiten zu entwickeln.

Über uns

Wir sind ein innovatives Unternehmen, das sich auf die Entwicklung von Lösungen für das Workforce Management spezialisiert hat. Wir suchen nach engagierten und motivierten Mitarbeitern, die mit uns zusammenarbeiten möchten, um unsere Ziele zu erreichen.

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