Account Manager, Amazon Freight EU

vor 3 Wochen

Munich, Bayern, Deutschland Amazon TA Vollzeit
About the Role

We are seeking a highly analytical and customer-obsessed Account Manager to join our Amazon Freight team in Munich. As a key member of our team, you will be responsible for nurturing and growing our existing portfolio of shippers through relationship building, engagement activities, and ensuring a great shipper experience.

Key Responsibilities
  • Nurture and grow an existing portfolio of SMB-sized shippers and achieve volume goals with best-in-class service
  • Maintain a high level of engagement from our shippers through consultative account management, and proactively identify the challenges they are facing
  • Build strong relationships with key stakeholders across the portfolio as well as internally
  • Be the voice of the customer to guide product development and iterations
  • Identify and lead new commercial initiatives to solve customer pain points and improve shipper experience
  • Lead by example and coach other team members to ensure success as a team
About the Team

Amazon Freight is a B2B-startup within Amazon Transportation Services in Europe. We aim to fulfill shippers' needs reliably with the world's most advanced freight network and pioneering technology in a socially responsible way.

Requirements
  • Bachelor's degree or equivalent
  • Experience in business development, partner development, sales, or alliances management
  • Experience using data and metrics to determine and drive improvements
  • Advanced proficiency in verbal and written English and German
Preferred Qualifications
  • Master's degree or equivalent
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Advanced proficiency in an additional language (written and verbal) such as Mandarin, Italian, or French

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