IT System Manager

Vor 6 Tagen

Erfurt, Thüringen, Deutschland TEAG Thüringer Energie Vollzeit
About the Role

We are seeking an experienced IT System Manager to join our team at TEAG Thüringer Energie AG in Erfurt. As a key member of our IT department, you will be responsible for managing and maintaining our IT infrastructure, ensuring seamless operations and optimal performance.

Key Responsibilities
  • Develop and implement personalized customer and prospect campaigns in our SAP CRM system, focusing on pre-sales, sales, and post-sales activities.
  • Manage and oversee IT projects in Clarity, ensuring timely completion and adherence to budget and quality standards.
  • Collect and prioritize IT requirements, entering them into Clarity and monitoring progress.
  • Act as the primary point of contact for IT-related matters, ensuring effective communication and issue resolution.
  • Identify and resolve IT issues and escalations, collaborating with stakeholders to find solutions.
  • Manage the daily operation and development of our CRM system, ensuring data integrity and system performance.
  • Integrate and optimize business processes from the sales department into our SAP system.
  • Collaborate closely with the sales and IT departments to ensure seamless integration and effective communication.
Requirements
  • Bachelor's degree in Computer Science, Business Informatics, or a related field.
  • Proven experience in CRM and IT project management.
  • Excellent German language skills (C1 level required).
  • Knowledge of CRM processes and requirements in at least one area of customer management (marketing, sales, or service).
  • SQL, database, and programming skills.
  • Process modeling skills.
  • Excellent MS Office and internet application skills.
  • Ability to analyze and create concepts.
  • Self-motivated and a good team player.
  • Excellent communication and social skills.
  • Valid driver's license (Class B).

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