Computer Operations Assistant

vor 1 Monat


Braunschweig, Niedersachsen, Deutschland Commonwealth of Virginia Vollzeit
Job Title: Helpdesk Technician

Southside Virginia Community College is seeking a skilled Helpdesk Technician to join our team. As a Helpdesk Technician, you will be responsible for providing technical support to students, staff, and faculty across all campus locations.

Key Responsibilities:
  • Provide Tier 1 and 2 support to students and staff for campus technology and software applications
  • Respond to customer/co-worker needs by assisting with password resets, troubleshooting access problems, and queries
  • Receive, work, and follow up on all trouble-tickets designated as helpdesk issues
  • Document all support requests and maintain accurate records
  • Collaborate with the IT department to ensure seamless support and maintenance of campus technology
Requirements:
  • High School Diploma or equivalent
  • Excellent customer service skills
  • Ability to work well with a diverse population
  • Working knowledge of major operating systems, software applications, and classroom technology
  • Experience in helpdesk operations or equivalent experience in the field
Preferred Qualifications:
  • Associate's degree in Information Technology or related field
  • Career Readiness Certificate
  • Knowledge of network topology, TeamViewer, Adobe Admin Console, SCCM, Vmware ESXi 7, Vsphere 7 and above, Zoom, Pharos, Endpoint protection, Jamf, and Active Directory and Group Policy Objects

We offer a dynamic work environment, opportunities for professional growth, and a competitive salary. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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