Customer Quality Assurance Specialist

vor 2 Wochen

Munich, Bayern, Deutschland SAMSUNG Vollzeit

Position Summary

As a member of our Quality Assurance team, you will be able to make a real difference and contribute to the EMEA growing organization, while working in a diverse and multi-cultural environment. In this role, you will provide quality assurance and customer service support to EMEA Customers and/or Sales Team organization. You will also monitor and/or analyze memory product quality levels at customer side and prevent quality problems and resolve quality problems whenever occurs. By ensuring a high level of customer satisfaction you will foster a long-term relationship with the customers.

Key Responsibilities

  • You will deal as a customer interface for technical and quality issues for automotive customers.
  • You will ensure close cooperation to align Customer and Headquarter Quality organizations.
  • You will be responsible for timely reaction to customer concerns about Quality Assurance; coordinate Root Cause analysis and Corrective actions for continuous quality improvement.
  • You will drive process change approvals as per Automotive industry requirements.
  • You will check and confirm routine failure modes; identify potential/emerging problems, and take preventive/corrective action accordingly; ensure timely communication of related QA information; direction to Samsung HQ for customer satisfaction.
  • You will understand HQ strategy for QA; ensure local activities are organized accordingly; keep Sales, Marketing and Technical teams informed of relevant issues.
  • You will prepare/coordinate Quality meetings with major customers as required.
  • Professional reporting of QA matters to HQ/EU management.
  • Market sensing to align internal process to meet Technical/Quality requirements.
  • You will support other activities and special projects in line with business needs and individual skills.

Requirements

  • A Bachelor/ Master degree in Microelectronics/Electronics Engineering, Computer Science, or an equivalent pathway.
  • 2+ years of relevant experience within Quality Assurance/Customer Service.
  • Experience within the Semiconductor / Electronics industry advantageous.
  • Strong Customer Service oriented approach, within automotive domain is a plus.
  • Excellent numerical and analytical skills with high level of accuracy and attention to detail.
  • Ability to organize, prioritize and multi-task under minimum supervision.
  • Proactive team player with ability to work in a multi-cultural environment.
  • Strong communication and presentation skills.
  • Fluent in English and German preferable (additional languages advantageous).
  • Willingness to Travel (occasional).

About Us

Samsung Semiconductor Europe, a wholly owned subsidiary of SAMSUNG Electronics Co. Ltd., has its headquarter in Munich, Germany and operates offices all over Europe, Middle East & Africa (EMEA). The European headquarter is handling the marketing and sales activities of Samsung Electronics' component business units including Memory, System LSI, Foundry, LED and Display in EMEA for various applications including servers, data centers, mobile, industrial / automotive.

Equal Opportunity Employment Policy

Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We're committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work. We hire the best talent for our teams, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin or political affiliation. Our focus is on hiring teammates with humble expertise, kindness, dedication and a willingness to embrace challenges and learn together every day.

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