Customer Quality Assurance Specialist
vor 1 Monat
Position Summary
We are seeking a highly skilled Quality Manager to join our EMEA team. As a key member of our Quality Assurance team, you will play a critical role in ensuring the highest level of quality and customer satisfaction for our automotive customers.
Key Responsibilities
- Provide quality assurance and customer service support to EMEA customers and/or sales team organization.
- Monitor and analyze memory product quality levels at customer side and prevent quality problems and resolve quality problems whenever occurs.
- Ensure close cooperation to align customer and headquarters quality organizations.
- Drive process change approvals as per automotive industry requirements.
- Check and confirm routine failure modes; identify potential/emerging problems, and take preventive/corrective action accordingly.
- Understand HQ strategy for QA; ensure local activities are organized accordingly.
- Prepare/coordinate quality meetings with major customers as required.
- Professional reporting of QA matters to HQ/EU management.
- Market sensing to align internal process to meet technical/quality requirements.
Requirements
- Bachelor/Master degree in Microelectronics/Electronics Engineering, Computer Science, or an equivalent pathway.
- 2+ years of relevant experience within Quality Assurance/Customer Service.
- Experience within the Semiconductor/Electronics industry advantageous.
- Strong customer service-oriented approach, within automotive domain is a plus.
- Excellent numerical and analytical skills with high level of accuracy and attention to detail.
- Ability to organize, prioritize and multi-task under minimum supervision.
- Proactive team player with ability to work in a multi-cultural environment.
- Strong communication and presentation skills.
- Fluent in English and German preferable (additional languages advantageous).
- Willingness to Travel (occasional).
About Us
Samsung Semiconductor Europe is a global leader in technology, opening new possibilities for people everywhere. We offer a dynamic work environment, attractive compensation, and opportunities for growth and development.
What We Offer
- Attractive salary and performance bonus.
- Free breakfasts and subsidized lunches in our Munich office.
- Flexible working hours/telecommuting opportunity.
- Health & wellbeing: wellness program, e.g. gym subscription.
- Quarterly team events and various team activities.
Equal Opportunity Employment Policy
Samsung Semiconductor is proud to be an equal opportunity workplace and affirmative action employer. We're committed to fostering an inclusive environment where everyone feels welcomed and empowered to do their best work.
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