Client Value Partner

vor 1 Monat

Munich, Bayern, Deutschland Celonis Vollzeit
About the Role

We are seeking an experienced Client Value Partner to join our Value Engineering team at Celonis. As a key addition to our team, you will play a crucial role in driving data-driven business transformation with our most strategic Retail customers.

Key Responsibilities
  • Develop and maintain strong relationships with key stakeholders, including C-level executives, to embed Celonis into their strategic objectives.
  • Ensure engagements are properly staffed, leveraging resources from global cross-functional Celonis teams.
  • Mentor customers on organization design and maturation of Centers of Excellence to focus on increasing adoption of our platform.
  • Drive value realization and adoption within accounts, ensuring high-quality, on-time project completion, client satisfaction, and meeting usage and adoption targets.
  • Organize and lead customer advisory boards to address industry-specific challenges and innovations, establishing a structured feedback loop to continuously gather insights and improve products and services.
Requirements
  • Minimum 15 years of relevant customer success, strategy consulting, or related experience in Omnichannel Retail; MBA strongly preferred.
  • Strong experience in driving large scale transformation programs, process re-engineering engagements, and implementations.
  • Wide network of Retail industry leaders and executives within the DACH region.
  • Extensive experience in achieving business objectives through the deployment of software solutions.
  • Ability to navigate large global organizations and have the power of persuasion through data, facts, and confidence.
About Celonis

Celonis is the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes. Our Process Intelligence platform uses industry-leading process mining technology and AI to present companies with a living digital twin of their end-to-end processes.

Join us as we make processes work for people, companies, and the planet.

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