Senior Delivery Project Manager

vor 3 Wochen

Berlin, Berlin, Deutschland Axway Vollzeit

Overview

Axway is seeking a Senior Project Manager to join our team. As a Senior Project Manager, you will be responsible for managing the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust. You will ensure that Axway's MFT technology is successfully deployed in line with the defined architecture.

Responsibilities

Manage the delivery of OnPrem and Cloud services to achieve high customer satisfaction and trust

Ensure that Axway's MFT technology is successfully deployed in line with the defined architecture

Overall customer management and facilitation

Effectively communicate technical issues in a non-technical manner to customers, stakeholders, and other business leaders

Presents operational and service level reports and explains service level support available to internal or external customers

Manages and properly sets customer expectations

Interact with customers to ensure the Service Management and Delivery goals and objectives are clear, and ensure that these delivery expectations are met

Collaborates with team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement

Coordinate and dispatch project activity within the team, with customer stakeholders, and with Axway partners

Accountable for the end-to-end delivery performance in terms of effectiveness, efficiency and customer satisfaction of his customer engagements

Oversee implementation of new Cloud, OnPrem customers and ongoing service of existing customers

Oversee customer change requests and escalations

Develop and share with customer service metrics

Support the billing of the customer

Support the forecast process

Elaborate the budget of his customer portfolio and make sure of the profitability of the projects and contracts

Key Competencies

Very Strong planning and coordination skills

Proven track record in project management

Good technical aptitude and a creative drive to solve project- and technical issues

Professional presentation skills; cooperative attitude; and a team player

Ability and willingness to travel from time to time, inner German and abroad

Skilled in communication with customer's key decision makers

Experienced in matching customer requirements to a given solution and implementing them on the solution

Experience in Cloud or Managed or Hosting service delivery

In-depth understanding of customer requirements around IT operations

In depth knowledge of Axway solutions and products (to be trained at Axway)

Knowledge of Axway organization (to be trained at Axway)

Ability to prioritize tasks effectively with a high level of attention to detail

Problem solving skills: problem definition, problem solving, measurement

Good documentation and reporting skills

Comprehensive understanding of ITIL practices

Strong interpersonal skills to facilitate meetings and communicate complex concepts

Strong communication, negotiation, and relationship building skills

Service Management Tool, e.g. Service Now

Basic financial (e.g. Profit and Loss Account)

Qualifications

Minimum 5 years of Project Management experience in the IT industry

3 years of Experience in working with MFT, Networking, Security, Middleware or B2B solutions

Excellent communications skills, fluent English C1 and German C1

Exposure to relevant technology covering one or more of the following: File Transfer solutions; Web services/SOA; service repository and registry management product

Technical knowledge

Understanding of operating systems Unix/Linux/Windows, z/OS is a plus

Networking, Databases (Oracle, MySQL or MS SQL)

Protocols: SFTP, FTP/S, HTTP/S, PeSIT, LDAP and other MFT protocols

Experience with Axway MFT products CFT, Central Governance, or Secure Transport is a significant plus

Location

All locations

Starting date

From now on

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