Regional Team Lead Technical Support Specialist

vor 1 Woche

Lippstadt, Nordrhein-Westfalen, Deutschland Delta Electronics Vollzeit
Job Title: Regional Team Lead Technical Support Specialist

Job Summary:

As a Regional Team Lead Technical Support Specialist at Delta Electronics, you will be responsible for leading and managing a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development. You will collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines.

Key Responsibilities:

* Lead and manage a team of service technicians, providing guidance, training, and mentorship to ensure their professional growth and development
* Collaborate with other departments and external vendors to effectively coordinate installation, maintenance, and repair activities to meet customer demand and deadlines
* Participate in developing and implementing service plans and strategies to optimize the efficiency and effectiveness of the regional service team
* Participate in conducting regular performance reviews, set performance goals, and provide constructive feedback to team members
* Serve as the primary point of contact for escalated customer issues, ensuring timely resolution and customer satisfaction
* Serve as the primary point of contact for regional service partners
* Monitor and analyze key performance indicators, identify areas for improvement, and implement corrective actions as needed. Ensuring Service Level Agreements are met.

Requirements:

* Bachelor's degree in Electrical Engineering or a related field
* Minimum of 3 years of experience in a leadership role within the electrical industry
* Experienced in Electrical Supply or backup systems and their installation, support, maintenance, and repair (EV Charging, UPS, Renewable energy systems or similar)
* Leadership and management skills, with the ability to motivate and inspire a team
* Proven track record of driving results and meeting performance targets
* Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders
* Native/Fluent in German and English
* Excellent computer skills (MS Office, CRM, ERP etc.). Working experience in MS Dynamics is considered a plus.

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

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