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Quality Roadmap Specialist

vor 2 Monaten


Dresden, Sachsen, Deutschland ASML Vollzeit
Job Summary

We are seeking a highly skilled Customer Quality Manager to join our team at ASML. As a key member of our Site Operation staff, you will be responsible for delivering quality in operation and role modeling quality best practices.

Key Responsibilities
  • Partner with quality engineers to drive quality excellence and process improvement initiatives.
  • Develop and implement quality roadmaps to meet customer expectations and drive business growth.
  • Manage customer complaints and incident escalations, ensuring timely and effective resolution.
  • Collaborate with cross-functional teams to secure quality end-to-end value stream deliverables.
  • Lead quality dashboards and gap closure plans to drive continuous improvement.
  • Develop and maintain strong relationships with customers, ensuring their quality needs are met and exceeded.
  • Take a proactive approach to quality management, identifying and mitigating potential risks.
  • Consolidate GlobalFoundries WW quality business with other CQMs in EU/Asia.
Requirements
  • Bachelor Degree or equivalent combination of education and/or experience required.
  • Masters degree a plus.
  • Minimum 10 years of work experience in customer solutions or support.
  • Minimum of 3-5 years of experience supervising a team.
  • Semiconductor industry experience is preferred.
Skills
  • Strong customer-oriented attitude and customer interaction skills.
  • Effective communication and influencing skills; the ability to influence without power.
  • Proven track record in process improvement; able to access field & factory processes and initiate improvements.
  • Able to function as a quality role model for embedding quality in our daily operations.
  • Strong analytical thinking skills; able to analyze and draw conclusions from data or report information.
  • Leadership and change management skills with a pragmatic approach.
  • Able to collaborate and work towards one team one goal.
Working at ASML

At ASML, we value diversity and inclusion, and we are committed to creating a workplace that is inclusive and respectful of all employees. We believe that our diversity is a strength, and we are committed to fostering an environment where everyone can thrive.