Service Assistant

vor 2 Monaten

Frankfurt am Main, Hessen, Deutschland Volkswagen Group Retail Deutschland Vollzeit

About the Role:

We are seeking a highly motivated and organized Service Assistant to join our team at Volkswagen Group Retail Deutschland. As a Service Assistant, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.

Key Responsibilities:

  • Act as a liaison between customers, service advisors, and other departments to ensure prompt and efficient service.
  • Manage customer inquiries, resolve issues, and provide solutions in a professional and courteous manner.
  • Process and prepare service orders, including scheduling and coordinating repairs.
  • Handle customer payments, including processing transactions and providing receipts.
  • Monitor and maintain accurate records of customer interactions and service history.
  • Collaborate with the service team to achieve sales and customer satisfaction goals.

Requirements:

  • High school diploma or equivalent required; automotive-related education or experience preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Basic computer skills and familiarity with automotive software systems.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package, including health insurance and retirement plan.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team-oriented culture.
  • Recognition and rewards for outstanding performance and contributions to the team.

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