IT Support Specialist

vor 1 Woche

Langenfeld, Nordrhein-Westfalen, Deutschland TOMRA Vollzeit

Job Title: IT Support Specialist

Job Description:

We are seeking an IT Support Specialist to join our global IT Infrastructure and Support Team. As an IT Support Specialist, you will be responsible for providing local IT support for regional offices, ensuring a reliable, professional, and timely IT support for end users. You will work closely with the global IT Support organization to resolve issues and provide services offered by the Group IT Service Catalogue.

Key Responsibilities:

  • Provide L1 Helpdesk support to end users
  • Manage the IT onboarding process for new hires
  • Manage hardware collection in the offboarding process
  • Handle IT requests and incident reports based on assigned priority
  • Collect the required information to escalate to L2/L3 support and help in troubleshooting
  • Review global tickets within your groups and collaborate with the global IT Support organization
  • Report and coordinate support case with 3rd parties (hardware / software /service provider)
  • Prepare client computers, mobile devices, access cards for new employees
  • Support users with Windows based client computers and other IT provided equipment
  • Audit client computers and report compliance issues
  • Perform maintenance at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other installations or fixes
  • Manage the handout of assets such as desktop and laptop computers, phones and IT related supplies and ensure the asset records are maintained
  • Manage local equipment (conferencing systems and printers)
  • Check local IT infrastructure, assuring that all systems are in accordance with the provided checklists
  • Support local events like Town Hall meetings and assure the systems are operational prior to the event, provide expert help during the event
  • Assist remote infrastructure team and provide local hands and feet support for the on-premises infrastructure hardware

Requirements:

  • Superior knowledge of Windows and Office 365
  • End user IT support experience
  • Experience with communication and collaboration systems (Outlook, Teams, O365)
  • Basic network technology and security knowledge (WAN, LAN, WLAN)
  • Basic Windows Server (2019/2022) or Linux administration knowledge
  • Confidence in using English and German as a work language - requesting B2 level or above

What We Offer:

  • Competitive salary (based on experience)
  • Competitive pension and insurance package
  • Group IT bonus system
  • Possibility to develop and grow in a company that looks after its employees

TOMRA is an equal opportunity employer, where we recognize the diversity of our workforce and community – be it on the basis of gender, age, culture, religion, language or personal circumstances. TOMRA is also committed to building on the perspectives, experience, knowledge and skills that this diversity brings to our organisation.

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