Program Management Specialist
vor 3 Wochen
N Consulting Ltd is seeking a highly skilled Service Operations Director to oversee the strategic planning and execution of our Service Operations within the organization.
Key Responsibilities:
- Strategic Planning: Develop program objectives and strategies that align with the organization's goals and priorities.
- Project Oversight: Oversee multiple projects within the program, ensuring they are executed efficiently, on schedule, and within budget.
- Resource Management: Allocate resources, including budget, personnel, and equipment, to support the successful implementation of program activities.
- Stakeholder Communication: Communicate with stakeholders at various levels to ensure alignment, manage expectations, and address concerns.
- Risk Management: Identify potential risks and develop mitigation strategies to minimize their impact on program outcomes.
- Team Leadership: Provide leadership and direction to program teams, fostering collaboration and resolving conflicts as they arise.
- Quality Assurance: Monitor program activities to ensure they meet quality standards and comply with relevant regulations and best practices.
- Progress Reporting: Track and report on program progress, including milestones achieved, budget expenditures, and any deviations from the plan.
- Decision Making: Make timely and informed decisions to address issues, adapt to changes, and keep the program on track.
- Continuous Improvement: Identify opportunities for process improvement and implement changes to enhance program efficiency and effectiveness.
Requirements:
- Education: A bachelor's degree or master's in a relevant field such as Network Operations Manager, Service Manager, or a related discipline.
- Experience: 10+ years in Project and Program Management.
- Certifications: Six Sigma, Project Management Professional (PMP), Certified ScrumMaster (CSM), or PRINCE2 can demonstrate proficiency and commitment to the field of program management.
- Experience: Handling large network or IT infrastructure Operations and transformation projects.
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