System Administrator Fault Management Specialist
Vor 5 Tagen
Job Title: System Administrator Fault Management Specialist
Company: Tata Consultancy Services
Location: Deutschlandweit
About the Role:
We are seeking a highly skilled System Administrator Fault Management Specialist to join our team at Tata Consultancy Services. As a key member of our IT operations team, you will be responsible for managing and maintaining our fault management systems, ensuring seamless service delivery to our clients.
Key Responsibilities:
- Manage and maintain fault management systems, including Service Assurance and Fault Management tools
- Collaborate with cross-functional teams to negotiate, coordinate, update, and adapt SLAs (Service Level Agreements)
- Provide L2/L3 system administration support for Incident Management, Change Management, Problem Management, and Service Requests
- Process and communicate with various teams regarding trouble tickets
Requirements:
- Minimum 6 years of experience in Operations, with experience in assigning and configuring various protocols (SNMP, CORBA, SOAP, REST, etc.) for Southbound NE-Integration
- Experience in Fault Management and experience with OSS COTS products like IBM Tivoli Netcool, TEMIP, SolarWinds, Comarch NGSA
- Detailed understanding of OSS Service Assurance FCAPS domains
- Comprehensive knowledge of Fault Management products Netcool Suite (DASH, TCR, Omnibus, Gateways, Impact, Probes), NGSA, XyMon
- Education as a Fachinformatiker for Systemadministration, Studium, or comparable
- Fluent German and English language skills
- Germany-wide travel readiness
What We Offer:
- Occupational pension scheme
- Unlimited employment contract
- Flexible working hours
- Mentorship program
- Corporate benefits
- Professional development opportunities
- Works council
- Mobile work
- Job ticket
- Private accident insurance
The depicted services may vary slightly depending on the position, business area, and location.
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