Cafe Team Ambassador
Vor 5 Tagen
About the Role
Fotografiska Berlin GmbH is seeking a highly skilled and experienced Cafe Team member to join our team. As a Cafe Team Ambassador, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and memorable experience.
Key Responsibilities
- Provide kind, knowledgeable, and humble hospitality to all members and guests
- Exceed and maintain service expectations to ensure the success of the Cafe & Bakery operations
- Represent Fotografiska Berlin GmbH with warmth and grace in every interaction
- Assist with all aspects of the Bakery and Cafe, Counter, Bar, and Floor service operations
- Maintain thorough working knowledge of all food and beverage menu items and ensure quality standards are met
- Supply members and guests with in-depth knowledge of all Cafe + Bar & Bakery food and beverage menu items
- Maintain thorough working knowledge of all drink menus and be able to articulate to guests in an engaged and thoughtful manner
- Work within an ever-changing environment and support in other areas as required to maintain the integrity of the Fotografiska F&B operations
- Solution-oriented and taking pride in the details, the Cafe Team builds, delivers, and stewards the moments that define the Bakery and Cafe experience for our members and guests
- Aid in instilling an excellent work environment, working alongside a diverse group of humans from various experiences, countries, and cultures
- Knowledge of craft and classic cocktails, with an understanding of old world/new world wines
- Ongoing attendance at scheduled team trainings to ensure detailed product knowledge, growth, and professionalism
- Proficient use of POS for ordering and billing purposes
- Cash handling and communication skills with management done with the utmost professionalism
- Execution of the order of service in a timely and accurate manner with the goal of creating memorable service
- Set up and breakdown of cafe requirements on a daily, weekly, and monthly schedule
- Flourish while working against deadlines, having the ability to be self-motivated, proactive, and to find creative solutions to challenging problems
- Have a positive impact, taking responsibility and initiative to resolve issues, always clearly communicating with our members, guests, and F&B Leadership
- Multitask a workflow of warm and humble greetings, food service, cocktail building, wine service, and operational discretion while providing a seamless experience for our members and guests
- Attention to detail across all aspects of bar maintenance in terms of opening, closing, daily/weekly, and monthly checklist completion, and bar equipment upkeep
- Clear communication on orders to ensure the delivery of drinks are in a timely manner, and alerting the Bar Management when running low on any particular item
- Schedule availability Monday-Sunday and AM+PM shifts required. This role may also encompass Event's operations as the business dictates
- Maintain complete knowledge of and compliance with all Health & Safety, company Employment policies/service procedures/standards as these relate to the FOH team
Diversity & Representation
Fotografiska Berlin GmbH is committed to building and supporting diverse and representative communities, long-term career opportunities, and extends Equal Employment Opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition, or any other reason protected by law
Benefits
All of our employees benefit from great and well-developed benefits:
- Company Pension Plan
- Company Health Insurance
- Annual health budget for 13 high-quality services
- Mobility subsidy
- Food subsidy
- Free Admission to our Museum for you and a limited number of Family & Friends
- Discount in Retail
- Paid Time Off
- Training & Development
- As Fotografiska Berlin GmbH develops, the existing benefits roster is set to expand - more to come
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