IT Service Delivery Specialist

vor 18 Stunden


Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

Key Responsibilities

  • Drive the success of our Global Service Desk by providing exceptional support and ensuring seamless service delivery.
  • Collaborate with the team to establish and maintain processes around Service Management, ensuring alignment with industry best practices.
  • Deliver 1st and 2nd Level support, while leading local Client/Infrastructure and LAN change activities to minimize disruptions.
  • Support the setup and maintenance of Local Production/Manufacturing Connectivity, ensuring business continuity.
  • Contribute to the development of an IT Service Catalogue, providing a centralized repository of services and their associated documentation.
  • Build and maintain strong relationships with customers, ensuring their IT service needs are met and exceeded.
  • Ensure quality services are performed to agreed Service Level Agreements (SLAs), maintaining high customer satisfaction.
  • Ensure adherence to systems, processes, and methodologies specified, and effectively monitor, control, and support service delivery.
  • Understand and apply Incident, Problem, and Change Management Principles to drive continuous improvement.

Experience / Skills

  • 3 years of experience in Information Technology, with a focus on Service Management and ITIL principles.
  • 2-3 years of experience in a Client Service Team and/or Service Desk, with a strong understanding of service delivery and customer satisfaction.
  • Experience with Service Management Tools, preferably Service NOW, and Microsoft Client/Server Infrastructures.
  • Proficient in Microsoft OS (Win 7, 10, 11) and Microsoft Office Applications, with basic application/software support skills.
  • Strong communication skills, with the ability to interface with colleagues from other locations and work effectively in virtual/distributed teams.
  • Ability to use own judgment and initiative in problem resolution, with a focus on user satisfaction.
  • Experience in Automotive (Production/Manufacturing IT) environment is a plus, as is proficiency in German and basic English, with other European languages a plus.

  • IT Support Specialist

    vor 4 Wochen


    Kirchheimbolanden, Rheinland-Pfalz, Deutschland Robert Half Deutschland Vollzeit

    IT Support Specialist (w/m/d) gesucht - Für unseren Kunden, ein Unternehmen aus der Automobilbranche, suchen wir einen IT Support Specialist (w/m/d). Diese Position ist eine direkte Festanstellung bei unserem Kunden. Die Betreuung und Vermittlung sowie alle unsere weiteren Serviceleistungen sind für Sie als Bewerber kostenfrei. Robert Half ist seit über...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Key ResponsibilitiesSupport driving a Global Service Desk, ensuring seamless service delivery and customer satisfaction.Develop and implement processes around Service Management, aligning with BorgWarner's IT strategy.Provide 1st and 2nd Level support, as well as lead local Client/Infrastructure and LAN change activities, ensuring minimal disruption to...

  • IT Support Specialist

    vor 4 Wochen


    Kirchheimbolanden, Rheinland-Pfalz, Deutschland Robert Half Deutschland Vollzeit

    IT Support Specialist (w/m/d) gesucht - Für unseren Kunden, ein Unternehmen aus der Automobilbranche, suchen wir einen IT Support Specialist (w/m/d). Diese Position ist eine direkte Festanstellung bei unserem Kunden. Die Betreuung und Vermittlung sowie alle unsere weiteren Serviceleistungen sind für Sie als Bewerber kostenfrei. Robert Half ist seit über...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Key ResponsibilitiesSupport driving a Global Service Desk, ensuring seamless service delivery and customer satisfaction.Develop and implement processes around Service Management, aligning with BorgWarner's IT strategy.Provide 1st and 2nd Level support, as well as lead local Client/Infrastructure and LAN change activities, ensuring minimal disruption to...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Key ResponsibilitiesSupport driving a Global Service Desk, ensuring seamless service delivery and customer satisfaction.Develop and implement processes around Service Management, aligning with BorgWarner's IT strategy.Provide 1st and 2nd Level support, as well as lead local Client/Infrastructure and LAN change activities, ensuring minimal disruption to...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Key ResponsibilitiesAssist in managing a Global Service DeskFacilitate the establishment of processes related to Service ManagementDeliver 1st and 2nd Level support while also overseeing local Client/Infrastructure and LAN modification initiativesSupport Local Production/Manufacturing ConnectivityContribute to the development of an IT Service CatalogueFoster...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Network Infrastructure Specialist, you will be a key member of the Global Infrastructure and Networking team, responsible for maintaining the operational integrity and security of our worldwide network. Your role will involve designing, implementing, and supporting advanced network and security technologies to address significant...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Network Infrastructure Specialist, you will be a vital member of the Global Infrastructure and Networking team, ensuring the seamless operation and security of our expansive network. Your role will involve the design, implementation, and maintenance of network and security technologies aimed at addressing significant strategic...

  • Field Service Engineer

    vor 4 Wochen


    Kirchheimbolanden, Rheinland-Pfalz, Deutschland TEMAMED GmbH Vollzeit

    TEMAMED GmbH is a prominent player in the medical technology sector in Germany, dedicated to providing dependable and effective services for healthcare institutions. We are looking for a Field Service Technician to enhance our operations.Key Responsibilities:Perform maintenance and repairs on medical devicesConduct field operations to ensure optimal...

  • Field Service Engineer

    vor 2 Wochen


    Kirchheimbolanden, Rheinland-Pfalz, Deutschland TEMAMED GmbH Vollzeit

    TEMAMED GmbH is a prominent company in the medical technology sector in Germany, dedicated to providing dependable and effective services for healthcare institutions. We are currently looking for a Field Service Technician to fulfill essential responsibilities.Key Responsibilities:Perform maintenance and repairs on medical devices to ensure optimal...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Network Engineer at BorgWarner, you will be an integral part of the Global Infrastructure and Networking team, responsible for maintaining the operational integrity and security of our worldwide network. Your role will involve the design, implementation, and support of network and security technologies aimed at addressing significant...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland NOMOQ GmbH Vollzeit

    Job DescriptionNOMOQ GmbH is seeking a highly skilled Production Planning and Warehouse Management Specialist to join our team. As a key member of our production team, you will be responsible for planning and coordinating our production processes, ensuring timely delivery of products to our customers.Key Responsibilities:Plan and coordinate production...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Job DescriptionJob Title: Global Network EngineerCompany: BorgWarnerJob Summary:We are seeking a highly skilled Global Network Engineer to join our team. As a key member of our Global Infrastructure and Networking team, you will be responsible for ensuring the functional network operations and security of our global network.Key Responsibilities:Network...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Job DescriptionJob Title: Global Network EngineerCompany: BorgWarnerJob Summary:We are seeking a highly skilled Global Network Engineer to join our team at BorgWarner. As a key member of our Global Infrastructure and Networking team, you will be responsible for ensuring the functional network operations and security of our global network.Key...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Job DescriptionJob Title: Global Network EngineerCompany: BorgWarnerJob Summary:We are seeking a highly skilled Global Network Engineer to join our team at BorgWarner. As a key member of our Global Infrastructure and Networking team, you will be responsible for ensuring the functional network operations and security of our global network.Key...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Network Engineer at BorgWarner, you will be an integral part of the Global Infrastructure and Networking team, ensuring the seamless operation and security of our worldwide network. Your role will involve the design, implementation, and support of network and security technologies, tackling significant strategic challenges and...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Global Network Solutions Engineer, you will be an integral part of the Global Infrastructure and Networking team, ensuring the operational efficiency and security of our worldwide network. Your role will involve the design, implementation, and maintenance of network and security technologies, addressing significant strategic challenges...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland HERMED GmbH Vollzeit

    We are a leading European service provider in the medical technology sector, ensuring the reliable operation and economic management of complex medical technology in hospitals.As a financial operations specialist, you will join our team in the administration and technical departments, supporting our colleagues in the financial management of our company,...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland HERMED GmbH Vollzeit

    We are a leading European service provider in the medical technology sector, ensuring the reliable operation and economic management of complex medical technology in hospitals.As a financial operations specialist, you will join our team in the administration and technical departments, supporting our colleagues in the financial management of our company,...


  • Kirchheimbolanden, Rheinland-Pfalz, Deutschland BorgWarner Vollzeit

    Position Overview:As a Network Engineer at BorgWarner, you will be an integral part of the Global Infrastructure and Networking team, tasked with ensuring the seamless operation and security of our worldwide network. Your role will involve the design, implementation, and maintenance of network and security technologies aimed at addressing significant...