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Customer Success Manager
vor 2 Monaten
About the Role
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager at OVHcloud. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their goals and objectives through the effective use of our cloud services.
Key Responsibilities
- Build and maintain strong relationships with our customers to understand their needs and provide tailored solutions to drive adoption and satisfaction.
- Work closely with cross-functional teams to ensure customer needs are incorporated into product development and delivery.
- Act as a trusted advisor to our customers, providing guidance and support to help them maximize the value of our cloud services.
- Develop and implement customer success plans to drive adoption, expansion, and retention.
- Monitor customer health and identify opportunities to improve customer satisfaction and loyalty.
Requirements
- Proven experience in customer-facing roles, with a strong track record of building and maintaining customer relationships.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, sales teams, and other stakeholders.
- Strong understanding of cloud computing and IT services, with experience in a related field (e.g. cloud, network, operating systems, storage, and/or virtualization).
- Fluency in German (C1 level) and English (B2 level required).
- Ability to work autonomously and take initiative, with a strong sense of ownership and accountability.
- Strong analytical and problem-solving skills, with the ability to evaluate and control risk and manage conflict situations.
What We Offer
- A dynamic and supportive work environment, with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a leading cloud provider, driving innovation and customer success.
