Service Operations Team Leader

vor 2 Wochen

Brühl, Nordrhein-Westfalen, Deutschland Hima Vollzeit

Senior Manager Service (m/w/d)

  • Location: Brühl (Rhein-Neckar-Kreis)
  • Employment Type: Full-time, permanent position

Candidate Profile

  • Degree in Electrical Engineering, Industrial Engineering, or a related discipline
  • Proven experience in team leadership
  • In-depth knowledge of internal workflows and procedures
  • Exceptional communication and negotiation abilities
  • Capability to plan and execute complex projects effectively
  • Experience in collaborating with diverse internal and external partners
  • Familiarity with ERP and IMS systems is a plus
  • Proficient in both German and English

Key Responsibilities

  • Oversee service engineers for customer on-site engagements
  • Address technical and organizational inquiries from clients
  • Support the sales team in developing service proposals
  • Encourage interdepartmental communication and teamwork
  • Ensure prompt and precise handling of service requests
  • Administer service operations within the ERP system

What We Provide

  • Innovative opportunities within a global work environment
  • Stable and appealing workplace
  • Flexible working hours and remote work possibilities
  • Comprehensive onboarding process
  • Opportunities for professional development
  • Healthcare benefits
  • Employee discounts and perks
  • Company dining options with affordable meals
  • Parking facilities and electric vehicle charging stations
  • Bicycle and vehicle leasing options

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