Customer Quality Manager

vor 1 Monat

Dresden, Sachsen, Deutschland ASML Vollzeit
Job Title: Customer Quality Manager

ASML is seeking a highly skilled Customer Quality Manager to join our team. As a key member of our EU/US Customer Team, you will be responsible for ensuring the highest quality standards are met for our customers.

Key Responsibilities:
  • Develop and implement quality strategies to meet customer expectations
  • Manage customer complaints and incident escalations
  • Partner with quality engineers to deliver quality in operation and role model quality best practices
  • Secure quality end-to-end value stream deliverables
  • Handle customer quality updates up to the Litho departmental level including customer auditing
  • Take a proactive approach on the agreed customized quality roadmap
  • Feed to the customer team for prior setting and cascading customer team instruction
  • Consolidate GlobalFoundries WW quality business with other CQMs in EU/Asia
Requirements:
  • Bachelor Degree or equivalent combination of education and/or experience required
  • Masters degree a plus
  • Minimum 10 years of work experience in customer solutions or support
  • Minimum of 3-5 years of experience supervising a team
  • Semiconductor industry experience is preferred
Skills:
  • Strong customer-oriented attitude and customer interaction skills
  • Effective communication and influencing skills; the ability to influence without power
  • Proven track record in process improvement; able to access field & factory processes and initiate improvements
  • Able to function as a quality role model for embedding quality in our daily operations
  • Strong analytical thinking skills; able to analyze and draw conclusions from data or report information
  • Leadership and change management skills with a pragmatic approach
  • Able to collaborate and work towards one team one goal
Additional Information:
  • Position will require travel up to but not limited to 15% international, 15% domestic
  • Willingness to work flexible shifts and extended hours including nights, weekends, and holidays
  • Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch
  • Occasionally required to move around the campus

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We recognize that diversity and inclusion is a driving force in the success of our company.

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