Senior Service Management Specialist
Vor 5 Tagen
Überblick
Als Senior Service Management Specialist bei consolut bist du verantwortlich für die Serviceerbringung im Bereich des SAP-Betriebs in Richtung unserer Kunden. Dies beinhaltet den Applikationssupport als auch den Bereich Managed Services sowie alle Cloud Services.
Aufgaben
- Verantwortung für die Serviceerbringung im Bereich des SAP-Betriebs in Richtung unserer Kunden
- Fortlaufende Optimierung der bestehenden internen Service Prozesse
- Proaktive Überwachung der vereinbarten Service Level Agreements
- Qualitätsmanagement der Serviceleistung inklusive der Erstellung von Serviceberichten und Durchführung von regelmäßigen Kundengesprächen
- Konzeption und Realisierung von kundenspezifischen Serviceprozessen im Rahmen von Servicetransitionen
Anforderungen
- Mehrjährige Berufserfahrung im genannten Aufgabenfeld
- Abgeschlossenes Studium der Wirtschaftsinformatik oder eine vergleichbare Qualifikation
- Ausgeprägte Kommunikationsstärke
- Deutsch- und Englischkenntnisse auf C-Level gemäß CEFR
- Neugierde, Lernbereitschaft und Motivation zur Weiterentwicklung
Über consolut
Wir bieten ganzheitliche SAP-Lösungen aus einer Hand, um den digitalen Wandel zu gestalten und neue Geschäftsfelder zu erschließen.
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