Senior Field Service Engineer
vor 16 Stunden
We are seeking an experienced Field Service Engineer to join our team at NVision Imaging Technologies. As a key member of our technical team, you will be responsible for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites.
Key Responsibilities- Lead onsite troubleshooting, diagnosis, repair, and preventative maintenance of complex equipment and systems.
- Direct and manage technical service development, including SOPs, KPIs, and manuals.
- Manage and update technical documentation in areas of expertise.
- Document all service procedures, parts replacements, diagnostics, error codes, fixes, and site observations in customer files.
- Advise clients on equipment care best practices and develop customized maintenance plans.
- Assist in testing new products, solutions, and product enhancements, providing feedback to engineering teams.
- Develop and lead a team of service technicians, fostering a culture of continuous improvement.
- Ongoing transfer of information and training to other service technicians.
- Coordinate service tasks with customers.
- Organize and maintain orderly spare parts inventory.
- Ongoing direct contact with supplier's technical team abroad.
- Implement and oversee quality assurance protocols.
- Report quality complaints and safety reports.
- Engineering degree (in Electronics/Mechanics preferred).
- Minimum 4 years' experience in medical or similar field service.
- Proven leadership experience in a technical and managerial capacity.
- Strong problem-solving, critical thinking, and decision-making capabilities.
- Experience with systems involving electronics, precision mechanics.
- Valid driver's license - required.
- Computer literacy - hardware and networking.
- Networking and telecoms experience - significant advantage.
- Extensive domestic travel and overseas required (approx. 70%).
- Ability to work independently onsite with clients.
- Ability to work extended and irregular hours.
NVision Imaging Technologies is a quantum biotech startup based in Ulm, Germany, with Tier 1 investors from the USA and Europe. We are developing a technology that will enable MRI-based imaging of real-time metabolism in the body, with tremendous potential for research and applications in oncology, cardiology, neurology, and more.
We offer a dynamic international working environment, with immense room for growth, that encourages personal initiative and open communication.
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