IT Service Manager Position for Tech-Savvy Professionals
Vor 3 Tagen
We are seeking an ambitious IT Service Manager to join our team at GULP – experts united. As a key member of our organization, you will be responsible for managing the IT support team, ensuring efficient personnel planning, and monitoring work processes.
About the RoleThis is an exciting opportunity to take your career to the next level as an IT Service Manager. You will have technical responsibility for hardware and standard software for employee workstations, plan, monitor, control, and document IT services, and set up and maintain a knowledge management system for processing 1st and 2nd level support.
Key Responsibilities- Manage the IT support team, delegating tasks and responsibilities in a targeted manner
- Ensure efficient personnel planning, including duty and vacation planning, in line with the department's workflow
- Monitor and optimize work processes and quality standards applicable in system management
- Have technical responsibility for hardware and standard software for employee workstations
- Plan, monitor, control, and document IT services
- Set up and maintain a knowledge management system for processing 1st and 2nd level support
To be successful in this role, you will need:
- A successfully completed technical degree in an IT-related professional field
- Several years of professional experience in the field of IT services
- Knowledge of setting up and operating Windows operating systems and applications
- Experience in managing employees and a willingness to undergo further training in management topics
- Confident and friendly appearance, high social competence, and a service-oriented way of working
As an IT Service Manager at GULP – experts united, you can expect a competitive salary range of $80,000 - $110,000 per year, depending on your qualifications and experience. Our company offers a range of benefits, including corp benefits, employee annual reviews, job bike, annual health day, team building and employee events, Christmas party and summer party, familiar environment, free employee parking, canteen & roof terrace, 13th monthly salary, VWL, pension scheme, buddy program during onboarding, 1 day/week HO, flexitime, vacation: 30 and 4 half days, each on Christmas Eve, New Year's Eve, Shrove Monday & Shrove Tuesday), in-house massage, and company doctor.
About UsGULP – experts united is a dynamic and innovative organization that values teamwork, professionalism, and customer satisfaction. We offer a collaborative and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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