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Quality Assurance Specialist

vor 2 Monaten


Norderstedt, Schleswig-Holstein, Deutschland VSE Corporation Vollzeit

Job Summary: VSE Corporation is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.

Key Responsibilities:

  • Collaborate with internal teams to resolve customer complaints and issues in a timely and effective manner.
  • Provide accurate and timely information to support customer expectations and ensure a positive customer experience.
  • Establish and maintain strong relationships with internal and external customers to drive business growth and profitability.
  • Investigate and resolve customer complaints through the Return Material (RMA) process, preparing reports and making recommendations to management.
  • Maintain accurate records of customer interactions and transactions in Corrective Action logs.
  • Assist in creating Root Cause Corrective Action reports detailing inquiries, complaints, or comments, as well as actions taken.
  • Submit regular activity and results reports to management detailing RMA and RCCA activity for each distribution site.
  • Develop relationships with manufacturing partners to coordinate Return to Vendor (RTV) activities.
  • Maintain and update RTV logs with communications or interactions pertaining to each vendor return and/or quality escape.
  • Communicate technical information to internal and external customers for processing RTVs on nonconforming material and/or documentation.
  • Address missing or illegible certification documentation, shortages, or any other issues with parts/documentation.
  • Communicate with vendors to obtain required information for RTVs (RMA, Certs, Shipping method).

Requirements:

  • Associate degree or 4+ years of on-the-job experience in lieu of education.
  • Detailed oriented, self-motivated, and able to work in a fast-paced environment.
  • Strong analytical, reporting, and troubleshooting skills.
  • Superior knowledge of Microsoft Office suite, including Microsoft Word, Excel, and Outlook.
  • Ability to work independently with little to no supervision.
  • Ability to build effective working relationships with internal/external customers and embrace a customer-focused approach.
  • Excellent time management skills with ability to efficiently organize and manage multiple and competing priorities.
  • Strong written and oral communication skills.
  • Fluent in English and German.

Preferred Requirements:

  • Bachelor's degree or technical certification in quality methods and processes.
  • Knowledge of Quantum Component Control or another aviation ERP system.
  • QA methods knowledge.
  • Knowledge of ISO/ASA audits/auditor training.
  • Familiar with Microsoft Power BI.