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Customer Service Representative

vor 2 Monaten


Hilden, Nordrhein-Westfalen, Deutschland Rhenus High Tech GmbH Vollzeit

About Rhenus High Tech GmbH

Rhenus High Tech GmbH is a leading logistics and transportation company with a global presence. We manage complex supply chains and provide innovative services to our customers.

Job Summary

We are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, managing customer relationships, and ensuring timely and efficient resolution of customer inquiries.

Key Responsibilities

  • Manage customer relationships and provide exceptional customer service
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Collaborate with internal teams to ensure seamless customer experience
  • Develop and maintain knowledge of our products and services
  • Identify and pursue opportunities to improve customer satisfaction and loyalty

Requirements

  • Relevant education and experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in MS Office and ability to learn new software
  • Strong problem-solving and analytical skills

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance