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Internal Sales Representative
vor 2 Monaten
Job Title: Internal Sales Representative - Commercial Operations
Division: Minerals
Location: Onsite, Germany
Purpose of Role:
Weir Minerals' Commercial Operations team is seeking a skilled sales professional to join the team.
The successful candidate will provide proactive service to external clients by ensuring that all inquiries and orders are processed in a timely and satisfactory manner.
Why Choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world relies on us. It depends on us to constantly reinvent ourselves, adapt quickly, and continually find better, faster, and more sustainable ways to access the resources it needs to thrive.
The opportunity to grow your way: everything moves fast in the dynamic world of Weir. This creates opportunities to take on new challenges, explore new areas, learn, progress, and excel.
Feel empowered to be yourself and belong: Weir is a welcoming and inclusive place, where individual contribution is recognized and all employees are encouraged to innovate, collaborate, and be themselves.
Key Responsibilities:
- Manage the phone reception, direct the customer to the right contacts and manage the generic inbox.
- Ensure compliance with WME's standard operating procedures and WM's pricing policy.
- Handle customer inquiries in a professional and timely manner.
- Ensure the maintenance of the SalesForce CRM, in accordance with the procedures defined by WME.
- Manage the creation of spare parts offers or simple equipment offers.
- Administrative management of orders, warranties, trade credits - from order entry to delivery, production follow-up, customer returns, etc.
- Process quotes and orders within the given deadlines.
- Master the contract review and knowledge of the T&Cs.
- Process order changes efficiently and accurately.
- Respond to customer phone inquiries regarding the tracking of their orders.
- Track critical customer orders and order books with supply chain support.
- Maintain ERP records of customers who consult or place orders with us.
- Participate in the updating of the ERP article file, as part of offers and order registration.
- Ensure the accuracy of the deadlines entered in the orders, so as not to alter the production schedule and to contribute to the respect of delivery deadlines.
- Participate in the management of customer complaints.
- Support the development and continuous improvement of processes.
Knowledge/Training and Professional Qualifications:
- Prior experience in customer-centric sales assistantship or sales administration is essential.
- Training in business or management.
- Dynamic approach with good communication skills (written and verbal) in English and French.
- Commercial spirit, support for the Council.
- Computer literacy – working knowledge of ERP and CRM systems (i.e. SAP, Salesforce).
- Team spirit and motivation.
- Ability to work independently and be accurate.
- Contribute to a positive work environment.
Weir is a leading global engineering company focused on making mining operations smarter, more efficient, and more sustainable. With Weir's technology, our customers can produce critical metals and minerals using less energy, water and waste at a lower cost. With the growing need for metals and minerals to find solutions to climate change, Weir Associates is playing its part in promoting a low-carbon future.
Weir is committed to fostering an inclusive and diverse work environment. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, sex, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.
