Chief Financial Operations Manager

vor 4 Wochen

Köln, Nordrhein-Westfalen, Deutschland HRS GmbH Vollzeit

Company Overview

HRS GmbH is a pioneering company in business travel, dedicated to revolutionizing the way companies and travelers interact with lodging. With over 50 years of experience, HRS has established itself as a leader in the industry, driven by innovative technology and a passion for excellence.

Salary

The estimated annual salary for this position is €70,000 - €90,000, depending on experience and qualifications. In addition to a fixed monthly salary, the remuneration package includes all necessary work equipment and mobility, as well as an annual bonus.

Job Description

We are seeking a highly skilled Finance Operations Manager to join our team in Cologne. The successful candidate will be responsible for generating and processing invoices accurately and efficiently, managing customer claims and billing disputes, and collaborating closely with Sales, Customer Service, and other relevant departments.

Key Responsibilities

  1. Generate and process invoices accurately and efficiently for products and services provided to clients to ensure timely revenue generation.
  2. Manage and oversee the end-to-end resolution of customer claims and billing disputes to enhance customer trust and contribute to positive client experiences.
  3. Collaborate closely with Sales, Customer Service, and other relevant departments to understand the nature of customer claims and identify root causes of billing discrepancies.
  4. Implement proactive strategies to prevent recurring billing issues and disputes, working towards a sustainable solution.
  5. Maintain accurate and up-to-date records of customer claims, resolutions, and communication in compliance with company policies to ensure transparency, compliance, and the ability to learn from past resolutions.
  6. Act as the main point of contact for customers regarding billing disputes, providing exceptional customer service and ensuring timely and satisfactory issue resolution.
  7. Analyze trends and patterns in customer claims to identify systemic problems and recommend process improvements.
  8. Prepare comprehensive reports and presentations on customer claims, resolutions, and improvement initiatives for management review.
  9. Provide training and guidance to internal teams on proper billing practices, dispute resolution procedures, and SAP BRIM functionalities to enhance team capabilities and reducing errors.

Requirements

To be considered for this role, you will need:

  • A Bachelor's degree in Finance, Business Administration, or a related field, or comparable education.
  • Experience as a Billing Specialist/Finance Operations Manager (in a related field), with a strong focus on customer claims and issue resolution.
  • Domain expertise in SAP, preferably with Navision.
  • Demonstrated ability to analyze complex billing data, identify patterns, and develop strategic solutions for long-term issue resolution.
  • Advanced proficiency in Microsoft Office suite, particularly Excel.

Personal Attributes

The ideal candidate will possess:

  • A customer-oriented mindset with exceptional interpersonal and communication skills.
  • Proven ability to collaborate effectively with cross-functional teams and stakeholders.
  • Strong organizational skills and the ability to manage multiple tasks and priorities simultaneously.
  • Fluent German and English language skills, with excellent written and verbal communication skills.

Benefits

We offer a dynamic and entrepreneurial-driven environment that allows you to grow personally and professionally. You will be part of a global network of like-minded professionals who are passionate about transforming the travel industry. Our benefits package includes access to state-of-the-art tools and technologies, opportunities for continuous learning and development, and a competitive remuneration package.

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